FIX: Unable to drag and drop an email from Outlook using Zetadocs FactBox Print ZTN4382 ID: ZTN4382 This Zetadocs technical note applies to: Version 6.1 of Zetadocs for NAV Microsoft Outlook Symptom The Zetadocs drag and drop FactBox is disabled when attempting archive a file using the Windows Client in NAV from Microsoft Outlook. Cause Zetadocs expects to find the email message columns in a specific order and if it does not find them in that order then the Zetadocs drag and drop FactBox may be disabled. Resolution This issue has been resolved in the January update rollup (7.0.386) of Zetadocs for NAV, available for download here. Last updated: 30nd January 2015 (JV/WK)