FIX: Zetafax Server shuts down when converting faxes to PDF format Print ZTN2119 ID: ZTN2119 This Zetafax technical note applies to: Zetafax v17 Zetafax 2014 Zetafax Online Symptom When receiving a fax using Zetafax Online, and using the email gateway to forward the faxes to a user’s inbox as a PDF file, the Zetafax Server will shut down in certain situations. Cause When a fax is received in draft resolution it causes the server to crash when trying to convert to PDF. Resolution This fault was corrected in an update, which is available in the following technone ZTN2117. This fix resolves the crashing issue associated with draft resolution faxes. Status This behaviour was corrected in the update detailed above. Last updated: 18th January 2017 (DB/NT/JV) Keywords: Tiff, G3F, G3N, Queueman