Technical Notes, Zetadocs

FIX: Archiving from Zetadocs for NAV to SharePoint fails using a Company Name that contains a comma

ZTN4129

ID: ZTN4129

This Zetadocs technical note applies to:

  • Zetadocs for NAV 4.x.

Symptom

When sending a report from NAV via Zetadocs where the recipient company has a ’,’ in the name (e.g. Smith and Sons, Inc.) and archive sub-foldering by company name is turned on, the report fails to be archived to SharePoint.

Cause

Zetadocs uses‘,’ characters to separate instruction code sent from NAV to Zetadocs. By having a comma in the company name this separation occurs in the wrong place preventing successful archiving to SharePoint.

Resolution

This issue can be resolved in two manners:

  1. Remove all commas from company names in your database.

    2. Or

  2. Contact Equisys technical support and request the hotfix quoting technote number ZTN4129. On downloading this, extract the files to a suitable location and review the included Readme file for instructions on its implementation.

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 16th August 2011 (SD/MW)

Keywords: Zetadocs for NAV Sharepoint Company Name comma