FIX: Fax message is not received to the Exchange Online user inbox
ZTN1997
ID: ZTN1997
This Zetafax technical note applies to:
- Zetafax 2014
Symptom
When sending an email to a fax recipient through Exchange Online the following error will appear repeatedly in the Zetafax Server activity log:
Unable to process the message
In the Zetafax configuration tool the format of email gateway user to whom the fax was sent will be of the form smtp:User Name < user@domain.com> .
Cause
This is caused by a problem in the Exchange Online connector when parsing email user name strings.
Resolution
An update is available here to address this issue.
Status
This behaviour was corrected in the update detailed above.
Last updated: 19th February 2014 (SB/NT)
Keywords: Email, Exchange, Online, Unable, Process, Message