FIX: Sending a fax message may also send a recently deleted message
ZTN1610
ID: ZTN1610
This Zetafax technical note applies to:
- Zetafax version 2007 and later
Symptom
On rare occasions after a fax message is deleted in the Zetafax Client and then a new fax is sent, both the deleted fax and the intended fax are sent to the recipient.
Cause
The problem was caused by a build up of files in the user’s ‘temp’ folder.
Resolution
To resolve this problem, please do the following:
- Shutdown the Zetafax Server.
- Download the patch from the following location (ftp://ftp.equisys.com/pub/Zetafax2007SP2/Patches/ZTN1610_and_ZTN1673-11.2.658.zip).
- Extract the contents of the files into a temporary folder.
- Copy the contents of the temporary folder into your < program files> \Zetafax Server\System\ folder
- Restart the Zetafax Server.
- From each Zetafax Client machine, select ‘Check for Updates...’ from the Help menu.
- You will be informed that a new version of the Zetafax Client Applications software is available.
- Choose ‘Yes’ to install the updated software.
Status
This behaviour was corrected in a critical patch.
Last updated: 13 March 2008 (GR)
Keywords: < incorrect fax> < deleted fax>