FIX: Unable to install the Zetadocs NAV Client in NAV 5.0 or NAV 2009 without RTC installed
ZTN4408
ID: ZTN4408
This Zetadocs technical note applies to:
- January Rollup of Version 7.0 of Zetadocs for NAV
- Dynamics NAV 5.0, Dynamics NAV 2009, Dynamics NAV 2009 R2
Symptom
Zetadocs Client cannot complete the installation in systems where the RTC client is not installed, it shows the following error:
Cause
The Zetadocs Client installer expects to find the RTC_PATH folder which is not present in Dynamics NAV 5.0 or Dynamics NAV 2009 systems where the RTC is not installed.
Resolution
This issue has been resolved in the April update rollup (7.0.392) of Zetadocs for NAV, available for download here.
Status
This behaviour was corrected in the update detailed above.
Last updated: 24th April 2015(JV/NT)
Keywords: Error 1722: there is a problem with this Windows installer package