FIX: Zetadocs for NAV throws error - failed to search for documents in SharePoint

ID: ZTN4494

This Zetadocs technical note applies to:

• Zetadocs for NAV V9.1 systems previously upgraded from V4.2 or earlier

Symptom

When searching for documents in SharePoint, Zetadocs for NAV FactBox throws an error saying failed to search for Documents.

Cause

This is caused by the way that Zetadocs queries SharePoint Document libraries when those libraries contain more documents than SharePoint’s list view threshold of 5,000 documents.

Resolution

An update is available here to address this issue. This update changes the way that Zetadocs queries SharePoint to overcome the issue.

Status

This behaviour was corrected in the update detailed above.

Last updated: 24^th August 2017  (JC) 

Keywords: 5000 documents, SharePoint Online, SharePoint 2013, SharePoint 2016, SharePoint On-premises, Zetadocs Capture