HOWTO: Recover and re-submit documents that failed to be processed by Zetadocs Document Queue

This Zetadocs technical note applies to:

• Zetadocs Extension (all versions)

Summary

When Zetadocs Capture encounters an error when trying to process a file via Document Queues processing, the file gets quarantined in the _failedProcessing folder in SharePoint.

This technote will list the common errors that may raise to help updating the settings before re-trying.

More information

The document may have been corrupted.

It can happen when uploading to SharePoint from a ZIP or RAR file directly without extracting. In this case, find the original file and extract it locally before uploading again.

The barcodes may not be recognised

When trying to split on barcodes, it may happen that no barcodes get detected, resulting in a fault. In that case, please follow the guidance in ZTN4091.

The document is password protected or encrypted

If the file is password protected or encrypted then the Zetadocs Cloud Service will not be able to process the file so it's ready for AP Automation or to extract any barcodes. All documents will need to be unlocked/unecrypted before uploading them again.

References

HOWTO: Ensure barcode values are detected correctly by OCR in the Zetadocs Server Document Converter

Last updated: 10th October 2024 (MP/CR/NT) 

Keywords: Zetadocs Document Queues, failed processing