PRB: Brooktrout SR140 license errors displayed in server log even when SR140 has not been installed
ZTN1810
ID: ZTN1810
This Zetafax technical note applies to:
- Zetafax v2010
- Brooktrout TRxStream fax boards – Trufax and TR1034
Symptom
The server log displays the following error:
No channels found on module x
Please check the Brooktrout SR140 License
The error makes reference to Brooktrout SR140 (Fax over IP software) even when it has not been installed.
Cause
Brooktrout fax boards do not need to be licensed outside of Zetafax. The report in the server log is displayed in error and the driver configuration has become corrupt.
Resolution
The Brooktrout drivers need to reinstalled. Please follow these steps (requires a reboot of the machine):
- Stop the Zetafax Server.
- Open command prompt and go to C:\Program Files\Brooktrout\Driver\Install
- Run " Install.exe -r" to uninstall the device driver.
- Uninstall the ‘Dialogic System Software’ from Add/Remove Programs.
- Reboot the machine.
- Go to ZFAX\SERVER\Boston and run boston.msi to install the driver again.
- Run Brooktrout Configuration Tool from Start menu to configure the boards.
- Start the Zetafax Server.
Status
This has been identified by Equisys as a problem with the software versions given above.
Last updated: 13th August 2010 (JW/MW)
Keywords: Brooktrout SR140 license error module