PRB: Brooktrout TR1034 gives an incorrect error message when sending to a busy number
ZTN1813
ID: ZTN1813
This Zetafax technical note applies to:
- Zetafax v2010
Symptom
When sending a fax to a number that is in use an incorrect error message of " Call not answered ()" is reported in the Zetafax Server log when it should be displaying “Phone number busy" .
Cause
This is due to a problem with the “Retry if voice answered call” option because the error code is cleared when it is attempting to determine if the call failed because it was answered by a human.
Status
Please contact Equisys Technical Support for a resolution to this problem.
Last updated: 13/08/2010 (JW/MW)