PRB: CAPI reports 'An error occurred while closing connection' with AVM card
ZTN1677
ID: ZTN1677
This Zetafax technical note applies to:
- Zetafax 2006 and later
- AVM-C4 ISDN cards although other AVM cards may be affected
Symptom
Zetafax is configured with an AVM card using its CAPI driver. When a fax is sent it is received by the recipient, however Zetafax will continue to send the fax multiple times as CAPI reports an error in transmission:
CAPI-1 -(W)- An error occurred while closing connection
CAPI-1 -(E)- Error UNABLE TO CONNECT OR NO ANSWER sending message to remote
Cause
There is an incompatibility between the AVM card and the Zetafax CAPI driver.
Resolution
This card can’t be used reliably with Zetafax and we recommend switching to another active ISDN controller.
Status
This has been identified by Equisys as a problem with the software versions given above.
Last updated: 8 April 2008 (GC/PS)
Keywords: < CAPI> < multiple faxes received>