PRB: Communication failure connecting to second USB modem
ZTN1608
ID: ZTN1608
This Zetafax technical note applies to:
- Zetafax 2007 and earlier
- USB modems
Symptom
When using two USB modems with Zetafax, one modem fails. The following error message is displayed in the Zetafax Server Monitor:
FCLASS1 - Communication failure connecting to modem
Cause
The Zetafax device controllers communicate directly with the COM port assigned to the modem. When the port is changed or shared, Zetafax can no longer communicate the modem.
Resolution
Use two serial COM port modems if possible, if not, use one USB modem and one serial COM port modem. This will ensure that no conflict occurs between the modems.
Status
This has been identified by Equisys as a problem with the software versions given above.
References
ZTN1000 - PRB: Modem trouble shooting guide for Zetafax .
Last updated: 9th July 2007 (IN/GC)
Keywords: dialling dialing properties country code TelNumEdit