PRB: Error installing .NET Framework when installing Zetadocs
ZTN3605
ID: ZTN3605
This Zetadocs technical note applies to:
- Version 9.0 of Zetadocs PDF
- Version 5.5 of Zetadocs for NAV
Symptom
The following error message is displayed when installing Zetadocs PDF or Zetadocs for NAV on a Windows 8 system:
Cause
This error is caused by a problem activating the .NET 3.5 SP1 feature on a Windows 8 system. The most common problem is that there is a failure connecting to the Windows Update service, which can be caused by network connectivity issues or incorrect proxy settings.
More information can be found in the following Microsoft knowledge article:
http://support.microsoft.com/kb/2734782
Resolution
To resolve this problem please check you have an active connection to the internet and can connect to http://www.update.microsoft.com
If this does not resolve the issue, please follow the advice in http://support.microsoft.com/kb/2734782 for other solutions.
Status
This has been identified by Equisys as a problem with the software versions given above.
Last updated: 24/04/2013 (JW/MW)