PRB: Inbound faxes that fail during transmission do not have a failure status
ZTN1920
ID: ZTN1920
This Zetafax technical note applies to:
- Zetafax 2012
- Zetafax 2012 Platform Feature Pack
Symptom
When receiving a fax and the fax reception is interrupted (resulting in an error message being displayed in the Zetafax Server Monitor), the status of the partially received fax indicates that the fax was received without error.
Cause
This was due to a problem in the device controllers which fail to pass some error states through to the Zetafax Client.
Resolution
A hotfix is available from Equisys Technical Support.
Status
This fault was corrected in the above mentioned hotfix.
Last updated: 4th January 2012 (NT/MW)
Keywords: Partial received fax status incorrect red cross