PRB: It is not possible to delete junk message rules from the Zetafax Client
ZTN1750
ID: ZTN1750
This Zetafax technical note applies to:
- Zetafax 2009
Symptom
When attempting to delete a message rule from the inbox rules dialog in the Zetafax Client, the rule will appear to have been deleted successfully. However when the inbox rules dialog is opened again the rule will still appear in the list.
Cause
When attempting to delete a rule a message is sent to the Zetafax Server telling it to delete the rule. The Zetafax Server is encountering an error when attempting to delete a rule in this way.
Resolution
To get around this problem the steps to follow are:
- Close the Zetafax Client belonging to the user who created the rule.
- Delete the rule from the Zetafax Configuration Tool located on your Zetafax Server computer.
Status
This has been identified by Equisys as a problem with the software versions given above.
Last updated: 30/07/2009 (JW/MW)
Keywords: < area> < Junk Message Rules>