PRB: Known issues with document conversion add-on quality
ZTN1281
ID: ZTN1281
This Zetafax technical note applies to:
- Zetafax Server Version 8.0.1 and later
- Rendering add-on
Symptom
Acrobat font appears as garbled characters.
Cause
In rare cases an Acrobat font is composed of glyphs, which the document conversion add-on is unable to read.
Resolution
If sending from the client, print to the Zetafax printer. If sending from Outlook or the web client, configure an Acrobat rendering application in the mail gateway to render PDF documents.
Status
This has been identified by Equisys as a problem with the software versions given above.
References
ZTN1301-HOWTO Troubleshooting rendering problems
ZTN1352-FIX Rendering (DOCTIFF.exe) add-on uses incorrect fonts
ZTN1415-INFO Rendering methods in Zetafax
ZTN1261-INFO File types supported by document conversion add on DOCTIFF.EXE
ZTN1419-HOWTO Optimise Rendering add-on settings for file conversion
Last modified 31 October 2005 (LD/EB)
Last updated 6 June 2003 (SD/DH)