Technical Notes, Zetafax

PRB: New fax button does not open the Compose Fax form within Outlook after upgrading to Zetafax 2007

ZTN1617

ID: ZTN1617

This Zetafax technical note applies to:

  • Zetafax 2007
  • MS Outlook 2000, 2003

Symptom

After upgrading to Zetafax 2007 the Zetafax Outlook Add-in within does not work correctly.  Clicking the New Fax button within Outlook does not display the new fax form.

Cause

When the Zetafax Combined Client install was run, the previous version's Zetafax Outlook Forms (Zetafax.pst) file was open within Outlook.  This prevents the previous forms from being updated to the latest version.

Resolution

  1. Within Outlook close the Zetafax.pst found under Mail folders in the Navigation pane, as shown in the screenshot below.

  2. Run the Zetafax Client Install again.  The correct version of the forms will now install.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 27th July 2007 (IN/GC)