PRB: SR140 Channels hang intermittently after sending faxes
ZTN1927
ID: ZTN1927
This Zetafax technical note applies to:
- Zetafax 2012 Platform Feature Pack and earlier
Symptom
The Zetafax Server hangs intermittently when sending faxes through SR140 channels. Restarting the Zetafax Server enables you to resume sending until the issue happens again.
Cause
This issue is caused by an unexpected error when receiving a fax, once that error occurs, the status of the channel is not correctly reset, meaning no further incoming calls can be accepted.
Resolution
A hotfix is available from Equisys Technical Support which resolves this issue.
Status
This fault was corrected in the above mentioned hotfix.
Last updated: 14th February 2013 (WK/MW)