PRB: Selecting 'Go Active' on backup failover server causes both servers to shut down
ZTN1942
ID: ZTN1942
This Zetafax technical note applies to:
- Zetafax 2012 Platform Feature Pack and below
Symptom
When the backup Zetafax Server is manually activated by selecting ‘Go Active’ in the menu, both the backup and live servers shut down when only the primary server should shut down.
Cause
The Zetafax Server locks several files while it is running. If the backup server starts without the primary server releasing these files by shutting down an error might occur while the backup server is trying to lock these same files. This results in the backup server shutting down as well.
Resolution
A hotfix is available from Equisys Technical Support.
Status
This fault was corrected in the above mentioned hotfix.
Last updated: 13th May 2013 (AT/MW)
Keywords: backup server fails to start up