PRB: Standard FoIP Channels hang after failure connecting to incoming call
ZTN1926
ID: ZTN1926
This Zetafax technical note applies to:
- Zetafax 2012 and earlier
- Standard FoIP Connector
Symptom
The Zetafax Server fails to receive faxes through a standard FoIP connection. The following message appears in the log file: “Timed out while waiting for receive connected message from FOIPMAN”
Cause
This issue is caused by an unexpected error when receiving a fax, once that error occurs, the status of the channel is not correctly reset, meaning no further incoming calls can be accepted.
Resolution
A hotfix is available from Equisys Technical Support.
Status
This fault was corrected in the above mentioned hotfix.
Last updated: 14th February 2013 (JW/MW)