PRB: The Zetadocs Server fails to convert PDF files with a large number of pages
ZTN4077
ID: ZTN4077
This Zetadocs technical note applies to:
- Zetadocs for NAV 3.0 and below and Zetadocs for GP 2.1 and below.
Symptom
On attempting to convert a large PDF file with OCR enabled the document will appear in the document queue saying that the conversion failed. The converted file will not have been produced.
Cause
This problem is due to the Zetadocs Server service running out of memory during the OCR part of the conversion.
Status
This has been identified by Equisys as a problem with the software versions given above.
Last updated: 05/01/2010 (JW/MW)