PRB: The subject of a fax sent for preview through the email gateway shows as rejected instead of preview
ZTN1880
ID: ZTN1880
This Zetafax technical note applies to:
- Zetafax Server version 2010 and 2011
Symptom
If a user enables the option to preview faxes before sending, and a fax is sent through the email gateway, the returned preview comes to the email client with a subject showing ‘rejected’ instead of ‘preview’.
Cause
All the messages shown from the Zetafax Server are wrapped in a MSG file. This problem is due to the preview message code being missing from this file.
Resolution
A hotfix is available to address this error.
Status
Please contact your local support office or reseller to request this hotfix.
Last updated: 19th March 2012 (AT/MW)
Keywords: email preview subject rejected