PRB: Unable to re-send faxes submitted via ZSUBMIT
ZTN1675
ID: ZTN1675
This Zetafax technical note applies to:
- Zetafax 9.1 and above
Symptom
Trying to resend a fax submitted via ZSUBMIT from the Zetafax Client fails. The Zetafax Server displays the following error message:
QUEUEMAN - (E) - Unable to prepare message preview
Cause
There is a known issue with the process involved in preparing the fax for resubmission. If your submit file does not include the %%[text] command in the submit file the attached file referenced will not be rendered correctly causing the fax to fail.
Resolution
Add the %%[text] line to the submit file as below:
%%[MESSAGE]User: ADMINIST
From: ADMINIST
Subject: < test>
To: 123456
Fax: 123456
%%[text]
%%[FILE]
test.pdf
Status
This has been identified by Equisys as a problem with the software versions given above.
Last updated: 05/09/2012 (TA/MW)