PRB: Users report that they are unable to login after upgrading to Zetafax 2007 SP1
ZTN1649
ID: ZTN1649
This Zetafax technical note applies to:
- Zetafax Version 2007 SP1
Symptom
Users report that they are unable to access Zetafax after the system has been service packed. This only affects systems that have been previously upgraded from older versions.
Cause
The service pack installer does not currently cater for systems previously upgraded from older versions.
Resolution
Follow the instructions in http://www.equisys.com/technotes/ztn1388.htm to migrate the Zetafax directories under the root C:\ZFAX to C:\Program Files\Zetafax Server.
Status
This has been identified by Equisys as a problem with the software versions given above.
Last updated: 6 November 2007 (GC/DH)
Keywords: error logging in