PRB: Windows Installer message shown when installing the Zetafax client
ZTN1642
ID: ZTN1642
This Zetafax technical note applies to:
- Zetafax Client installation
Symptom
When installing the Zetafax client, the installer stalls with no error, but a Windows Installer information message:
Cause
The Installer is attempting to write temporary files to a path with long file names based on the %TEMP% environment variable. If the machine has a policy to disable long file names, the Installer will fail.
Resolution
If you do wish to disable long file names, a workaround is to change the user's TEMP environment variable to a short path (C:\Temp) the installation process will complete correctly.
Status
This has been identified by Equisys as a problem with the software versions given above.
Last updated: 15/10/2007 (AC/GC/TA)
Keywords: < Zetafax client Install> < Windows Installer>