PRB: Zetadocs PDF loses information from Word 2007 documents when saving to PDF
ZTN3556
ID: ZTN3556
This Zetafax technical note applies to:
- Zetadocs PDF version 4.0
- Microsoft Word 2007
Symptom
When saving a Word 2007 document to PDF (files with extensions .dotm, .docx etc), some information is lost in the resulting PDF file (e.g. missing text or missing tables that have formatting and features specific to Word 2007).
Cause
The PDF conversion library used by Zetadocs does not currently support a certain subset of Word 2007 specific document features.
Resolution
Save Word 2007 files in Word 2000/2003 (.doc) format to allow all document content to be fully compatible with Zetadocs PDF.
Status
This has been identified by Equisys as a problem with the software versions given above.
Last updated: 27 September 2007 (NT/GC)