PRB: Zetafax Printer fails to install (error -15)
ZTN1598
ID: ZTN1598
This Zetafax technical note applies to:
- Zetafax v9 and later
Symptom
When installing the Zetafax Client, the install stops with an error message that reads:
"Unable to install printer driver. -15"
Cause
The problem occurs on machines running Windows XP Service Pack 1 (SP1).
Resolution
The resolution to this problem is to first install the Service Pack 2 for Windows XP, and then install the Zetafax Client. The install error should not occur under Windows XP Service Pack 2
Status
This has been identified by Equisys as a problem with the software versions given above.
Last updated: 25/05/07 (PF/PJ)
Keywords: Zetafax install printer driver error -15