PRB: Zetafax Reports do not run in the Zetafax Server Monitor

ID: ZTN1643

This Zetafax technical note applies to:

• Zetafax server 2007 and later

Symptom

When trying to load the fax report module within the Zetafax server monitor, nothing happens.

Cause

Visual C++ runtime is required to load this module. It is included in the Zetafax server prerequisites, but if you installed the Zetafax Remote Administration, these are not installed.

Resolution

Install the Visual C++ runtime components (vcredist_x86.exe) from the Prerequisites folder in the Zetafax server CD or downloaded install files.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 15 October 2007 (AC/GC)

Keywords: < Fax Report>