Requesting Support

Zetadocs Approval comes with software assurance included as part of the service agreement, however we recommend that all support requests  are escalated through your system administrator to the Reseller who installed and setup the solution first. As they have access to settings and options which may be able to resolve your enquiry more swiftly.

Software Assurance
Software Assurance is our standard support contract, providing email support with a response time of under 24 hours. Software Assurance enables administrators to keep their systems up to date, including updates for new platforms and new versions of supported applications, as well as feature enhancements in new releases.

When contacting Equisys for support please have the following information to hand:

•Full description of the problem

•Company name and administrator contact details

•Client PC operating system (e.g. Windows 7)

•Details of the type of SharePoint archive being used.

•Contact phone number, address and email

Technical support in the United Kingdom

Tel: +44 (0)20 7203 4002
Fax: +44 (0)20 7203 4007
email: support@equisys.com

Technical support in the United States

Tel: +1 (678) 942 7250
Fax: +1 (770) 442 5789
email: support@usa.equisys.com