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Technical guidance, explanations and fixes for our products

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FIX: Outlook 2010 addin not installed on a terminal server

ZTN1815

ID: ZTN1815

This Zetafax technical note applies to:

Zetafax Version 2010

Symptom

When installing the Zetafax client on a terminal server running Outlook 2010, the Outlook extensions are only available for the admin user that performed the install.

Cause

This was caused by a missing Zetafax registry entry for the terminal services install on the Outlook 2010 product.

Status

There is a patch available here to resolve this issue.

Last updated: 07^th December 2010 (JN/MW)

Keywords: Outlook 2010 extensions terminal services admin user

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