FIX: Zetadocs Server is unable to convert Outlook email messages with embedded images Print ZTN4619 This Zetadocs technical note applies to: Zetadocs Server 4.0.21285 Symptom When trying to convert Email messages (.msg files) with embedded images, the files fail to convert. The Document Converter logs will have the following entry: StellentService.SaveAttachmentsFromFile[63] Exception of type Zetadocs.DocumentConverter.DCFileNotSupportedException Cause The conversion library used in the Zetadocs Server version listed above is incompatible with some Outlook email messages with embedded images. This results in the file failing to convert. Resolution This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN4619. Status This behaviour was corrected in the hotfix detailed above. Last updated: 25th March (YE/NT) Keywords: Zetadocs Server, Convert ServerZetadocs Related articles HOWTO: Automatically onboard attachments from Outlook to SharePoint for Zetadocs Document Queues INFO: Maximum supported document sizes for barcode detection and AP Automation processing PRB: 'Zetadocs could not perform the Authorization' error when using Documents FactBox HOWTO: Sign in to SharePoint Online via Zetadocs Authorization Manager FIX: "Unable to authenticate" or similar error with SharePoint Online