FIX: Zetafax Outlook Add-in causes Excel to hide its own dialogs
Print
ZTN1995
ID: ZTN1995
This Zetafax technical note applies to:
Symptom
After sending an email from Excel by clicking File-> Share-> Email-> Send as an attachment, all child windows of Excel (e.g. insert hyperlink), when opened, appear behind the main document window. If the main document window wholly encompasses the child window the main document window will not be selectable and appear unresponsive.
This problem manifests itself when trying to open any dialog in Excel (e.g. right clicking on a cell and select Hyperlink) after sending the email.
Cause
This is caused by an unexpected behaviour in the Zetafax Outlook Add-in when opening a new email window from Excel.
Resolution
This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN1995.
Status
This behaviour was corrected in the hotfix detailed above.
Last updated: 20th January 2014 (WK/SB)
Keywords: Excel, Outlook, Addin, dialogs, hidden