PRB: Error 'Invalid control character 0x06 in EPSON file' when rendering Adobe PDF files.

ZTN1224

ID: ZTN1224

This Zetafax technical note applies to:

• Zetafax e-mail gateway.

Symptom

When rendering Acrobat PDF files the following error may occur on the server log.

SYSMAN                - (I) -       QUEUEMAN SEND request SMTPMAIL:~MAIL000.CTL

QUEUEMAN      - (I) -       Queued new message SMTPMAIL:~MAIL000

QUEUEMAN      - (I) -       Converting message SMTPMAIL:~MAIL000

EPSTIFF                  - (I) -       Converting SMTPMAIL: ~MAIL000 (Addr 1), TXT -> G3F

EPSTIFF                  - (E) -      Invalid control character 0x06 in EPSON file

EPSTIFF                  - (E) -     Error converting page

EPSTIFF                  - (I) -       Conversion failed (error 0xF220)

QUEUEMAN      - (E) -     Error converting message (0xF220)

QUEUEMAN      - (E) -     Unable to find printable file for SMTPMAIL:~MAIL000

QUEUEMAN      - (I) -       Passing sent message status to mail gateway

QUEUEMAN      - (I) -       Completed message SMTPMAIL:~MAIL000 (1 failure)

STMAIL                      - (I) -       Passing message to mail system

Cause

The e-mail gateway can not render the document and fails to process the fax message when large Adobe Acrobat document (PDF) files are sent through the e-mail gateway, or more than one PDF file is attached to an e-mail message when sent to the Zetafax e-mail gateway.

Resolution

There are two possible solutions:

Pre-render the attachments by printing them to the Zetafax printer and saving the file from the client as a G3F file attachment.

Use the Document conversion engine to render PDF documents. This add-on supports over 250 file extensions and is a purchasable add-on to Zetafax.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 12 December 2003 (JG/GC)