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Equisys technical notes

Technical guidance, explanations and fixes for our products

Technotes

PRB: Server Application Unavailable error when user accesses the Web client

ZTN1289

ID: ZTN1289

This Zetafax technical note applies to:

Zetafax 8.0.0.104

Symptom

Your browser displays the following message when you try and visit the Zetafax Web client site:

Server Application Unavailable

The web application you are attempting to access on this web server is currently unavailable.

Please hit the " Refresh" button in your web browser to retry your request.

Cause

There are a number of possible reasons for this symptom (see References). One possible reason for this error is that the Web client is unable to determine your Zetafax account from your Windows login credentials.

Resolution

Link the Zetafax username to the Windows account Domain\login using the Zetafax configuration.

Status

This has been identified by Equisys as a problem with the software versions given above.

References

ZTN1250-PRB Web Client will not run on a Domain Controller

Last updated: 18 March 2003 (GC/SV)

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