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PRB: Unable to view or edit Template after upgrading Zetadocs

ZTN3581

ID: ZTN3581

This Zetadocs technical note applies to:

Zetadocs PDF v6.0

Symptom

After upgrading Zetadocs PDF, you are unable to edit Templates created with the previous version. Zetadocs reports:

Cause

Later versions of Zetadocs uses deductive addressing that removes successful recipients and leaves failed ones after sending a job. Some Templates created with previous versions specify a delivery option incompatible with this new scheme.

Resolution

Open the *.ZDT file with a text editor like Notepad.
Find < DeliveryOption> none< /DeliveryOption>
Change it so it reads < DeliveryOption />
Reopen the Zetadocs Client.
The template can now be viewed.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 04 June 2010 (GC/MW)

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