PRB: Zetadocs for NAV Report Fails Periodically Print ZTN4004 ID: ZTN4004 This Zetadocs technical note applies to: Zetadocs for NAV 1.1 running on: Microsoft Dynamics NAV 4.0 SP2 or lower. Microsoft Dynamics NAV 4.0 SP3 Client with Build < 25143 Symptom When running a report that has been modified to work with Zetadocs for NAV you see the following error message: After checking the Zetadocs for NAV log file you see the following log description: Error-C9009960 - IsToBeSkipped: Failed to find related send result. ERROR < RecordID> Where < RecordID> will be a table name and its keys for the current record. Cause There is a bug in Microsoft Dynamics NAV 4.0 SP2 or lower which causes a failure to find records in a table when the primary key varies between numeric and alpha numeric values. Resolution Upgrade to using the Microsoft Dynamics NAV 4.0 SP3 Client – Build 25143 or later. Contact Equisys Technical Support at support@equisys.com. Status This has been identified by Equisys as a problem with the software versions given above. Last updated: 17 April 2008 (BM/DH)