PRB: Zetadocs Server Side Delivery fails to print Hard Copy documents to the default printer defined on the NAV server

ZTN4517

This Zetadocs technical note applies to:

• Zetadocs NAV v8 (or later)

Symptom

Zetadocs Server Delivery runs in the security context of the account running the NAV service (NST). Printers not defined in that accounts profile will not be available to Zetadocs. Additionally, Zetadocs logging reports that the defined printer is not installed on the server, when it appears to the logged in user that it is. Below what you may see in our log files:

SetLastError '\\server\printer_name is defined in Printer Selections for report 50000 "Sales - Invoice", which is not installed on the server. To print to '\\server\printer_name’, install this printer on the server.

Resolution

To resolve the issue, make the printer available to all users on the NAV server following the steps below:

1.     Log on to the NAV server as an Administrator

2.     Click Start --> Run and paste the following (one line):
RUNDLL32 PRINTUI.DLL,PrintUIEntry /ga /z /n\\computername\printername

(replace \\computername\printername with the actual names)

3.     Now whenever a user logs on to that machine they will automatically have that printer installed.

Note: You will NOT be able to delete the printer through the normal ‘Printers’ folder after doing this. You will need to run the following command to delete the printer:

RUNDLL32 PRINTUI.DLL,PrintUIEntry /gd /z /n\\computername\printername

(replace \\computername\printername with the actual names)

Status

Equisys is aware of this issue and are looking to release an update which fixes this issue.

Last updated: 28^th September 2018 (QR) 

Keywords: Hard copy printing