FIX: Printing to Zetafax Printer results in a scaled down image in Windows 8.1 and Windows Server 2012 R2 Print ZTN1985 ID: ZTN1985 This Zetafax technical note applies to: Zetafax 2012 with Windows Client Update Zetafax 2014 Windows 8.1 Windows Server 2012 R2 Symptom When printing to the Zetafax Printer on a Windows 8.1 or Windows Server 2012 R2 system, the resulting image is scaled down onto ¼ of the page, with the rest of the page appearing blank. Cause This is due to a change in behaviour in the base versions of the above mentioned operating systems when dealing with non-square pixel formats, which include fax printing. Resolution The issue is resolved by the Microsoft January 2014 update rollup (2911106), available from Windows Update for the affected operating systems. More information is available in the Microsoft knowledgebase article 2914011. Status The issue is resolved in the above mentioned Microsoft update. Last updated: 15thJanuary 2014 (NT/MW) Keywords: Windows 8.1 Server 2012 R2 Zetafax Printer squashed scaled down