PRB: "Documents: startIndex cannot be larger than the length of string. Parameter name: startIndex" error shown after uploading a file to the factbox Print ZTN4570 This Zetadocs technical note applies to: Zetadocs Delivery and Capture Extension for Business Central versions 2.0.21306 to 2.0.22027 Business Central version 14 and later Symptom When uploading a file or refreshing the factbox the error message "Documents: startIndex cannot be larger than the length of string. Parameter name: startIndex" is shown and the factbox will be stuck on refreshing. Cause This is caused by a bug in the software when reading the Zetadocs metadata from SharePoint Online. Resolution Install the latest version of the Zetadocs Delivery and Capture Extension for Business Central, version 2.0.22043 and later. Status Equisys is aware of this issue and a fix has been released. Last updated: 21st April 2022 (MP) Keywords: Zetadocs, Factbox, SharePoint, startIndex Update Related articles INFO: Changes in Brooktrout driver version 6.17.1 update FIX: Item tracking is no longer a requirement on journal items in Business Central with Zetadocs Extension installed FIX: Tables render incorrectly in PDF files when not using Native Rendering HOWTO: Upgrading the Zetadocs Expenses Connector for Business Central and NAV on-premises PRB: Unable to see document factbox when creating a new Document