FIX: Printing to the Zetafax Printer causes documents to lose formatting

ZTN1114

ID: ZTN1114

This Zetafax technical note applies to:

• Zetafax 5.5 and later

Symptom

When printing documents containing tables and other formatting to the Zetafax printer using applications such as Microsoft Word & Excel, the resulting fax document has formatting errors, e.g. the entries in a table within a word document become misaligned.

Cause

Some applications have problems maintaining or adjusting aspect ratio correctly when printing into a square format (200x200) fax file.

Resolution

The resolution to this problem will depend on the version of Zetafax and client operating system. Follow the instructions in the relevant section below.

Zetafax 7.1 or later

Windows 98.

As this version of the printer driver is not configured to be part of the installation, this update needs to be applied on a workstation-to-workstation basis.

1. Run WKSETUP on the client PC if the Zetafax client is not already installed.
2. Print a document to the Zetafax printer, and verify that the document is successfully submitted to the Zetafax server. Once submitted restart the client PC (this step is necessary to complete the installation of the driver).
3. After the PC has restarted navigate to the, \windows\system directory and rename the ZFPRI8.DRV file to ZFPRI8.OLD.
4. Use Explorer and browse to \\zetafax_server\zfax\SYSTEM\I386 folder, where 'zfax ' is the name of the share where the Zetafax server files are installed. Copy ZFPRI8SQ.DRV to the \windows\system folder and rename it ZFPRI8.DRV
5. Print the document previously causing the formatting problems to ensure the new driver resolves the issue.
6. Repeat this procedure for each client PC running Windows 98 and experiencing the symptom above.

Windows 2000 and NT4.

The graphic resolution used by Zetafax printer driver on these operating systems, may be configured from the 'Printers' applet in Control panel.

To do this right-click the Zetafax printer, choose 'Document Defaults.' or 'Printing Preferences.' depending on the operating system and select the 'Advanced' tab/button.

Zetafax Zetafax 7

Windows 95.

As this version of the printer driver is not configured to be part of the installation, this update needs to be applied on a workstation-to-workstation basis.

1. This issue is resolved by applying the Zetafax update (ZFUPD_V71.EXE). This is available on the Equisys web site www.equisys.com/updates as a separate download for Zetafax 7 users.
2. Run WKSETUP on the client PC if the Zetafax client is not already installed.
3. Print a document to the Zetafax printer, and verify that the document is successfully submitted to the Zetafax server. Once submitted restart the client PC (this step is necessary to complete the installation of the driver).
4. After the PC has restarted browse to the, \windows\system directory and rename the ZFPRI5.DRV file to ZFPRI5.OLD.
5. Copy the downloaded file ZFPRI5.DRV to the \windows\system folder.
6. Print the document previously causing the formatting problems to ensure the new driver resolves the issue.
7. Repeat this procedure for each client PC running Windows 95 and experiencing the symptom above.

Windows 98.

As this version of the printer driver is not configured to be part of the installation, this update needs to be applied on a workstation-to-workstation basis.

1. This issue is resolved by applying the Zetafax update (ZFUPD_V71.EXE). This is available on the Equisys web site www.equisys.com/updates as a separate download for Zetafax 7 users.
2. Run WKSETUP on the client PC if the Zetafax client is not already installed.
3. Print a document to the Zetafax printer, and verify that the document is successfully submitted to the Zetafax server. Once submitted restart the client PC (this step is necessary to complete the installation of the driver).
4. After the PC has restarted browse to the, \windows\system directory and rename the ZFPRI8.DRV file to ZFPRI8.OLD.
5. Copy the downloaded file ZFPRI8.DRV to the \windows\system folder.
6. Print the document previously causing the formatting problems to ensure the new driver resolves the issue.
7. Repeat this procedure for each client PC running Windows 98 and experiencing the symptom above.

Windows Millennium (ME).

As this version of the printer driver is not configured to be part of the installation, this update needs to be applied on a workstation-to-workstation basis.

1. This issue is resolved by applying the Zetafax update (ZFUPD_V71.EXE). This is available on the Equisys web site www.equisys.com/updates as a separate download for Zetafax 7 users.
2. Run WKSETUP on the client PC if the Zetafax client is not already installed.
3. Print a document to the Zetafax printer, and verify that the document is successfully submitted to the Zetafax server. Once submitted restart the client PC (this step is necessary to complete the installation of the driver).
4. After the PC has restarted browse to the, \windows\system directory and rename the ZFPRI8.DRV file to ZFPRI8.OLD.
5. Copy the downloaded file ZFPRIME.DRV to the \windows\system folder and rename it ZFPRI8.DRV.
6. Print the document previously causing the formatting problems to ensure the new driver resolves the issue.
7. Repeat this procedure for each client PC running Windows ME and experiencing the symptom above.

Windows 2000 and NT4.

The graphic resolution used by Zetafax printer driver on these operating systems, may be configured from the 'Printers' applet in Control panel.

To do this right-click the Zetafax printer, choose 'Document Defaults.' or 'Printing Preferences.' depending on the operating system and select the 'Advanced' tab/button.

Status

This behaviour was corrected by following the above instructions.

Last updated: 27 February 2003 (SV/DH)