FIX: Unable to view some archived documents from Zetadocs 32-bit Client-Side Addin Print ZTN4484 This Zetadocs technical note applies to: Version 9.0 of Zetadocs NAV Symptom When archiving new documents, users are unable to see any documents listed in the Zetadocs client-side addin factbox. This can occur when updating from the SharePoint 2007 version of the Zetadocs SharePoint Extensions. Cause This was caused by an issue with the way the client-side addin handled the searching of the Zetadocs Archive ID and the newer Zetadocs Record Links, which are different types of metadata used by Zetadocs to allow retrieval of related documents. Resolution This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN4484. This allows full viewing of all archived and related documents on the factbox. Status This behaviour was corrected in the hotfix detailed above. Last updated 1st March 2017 (NT/<reviewer>) Keywords: ZetadocsArchiveID, disappear NAVZetadocs Factbox Related articles PRB: 'Internet browser is not installed' error when authenticating with SharePoint Online or opening documents from the Factbox HOWTO: Upgrading the Zetadocs Expenses Connector for Business Central and NAV on-premises PRB: Unable to see document factbox when creating a new Document PRB: Factbox returns the error message 'SharePoint authorisation was refused' INFO: Enabling detailed logging within the Client Side (32-Bit) Zetadocs Factbox