FIX: Zetadocs stops processing documents in the batch split folder

ZTN4492

This Zetadocs technical note applies to:

• Version 8 of Zetadocs Server or later

Symptom

Documents in the batch split folder are not being processed by Zetadocs. Although the Zetadocs Document Converter service continues to run, it requires a manual restart in order to begin processing documents again.

Upon looking in the ZdDocumentConverter log there may be an error message stating:
            “BatchScanFolders_Error(): An error has occurred: Too many changes at once in directory”

Cause

This is caused by too many events occurring in the batch split folder in a short amount of time, possible causes for this include; a large file being streamed/scanned to the folder, or a large number of files being added to the folder at once.

Resolution

This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN4492.

Status

This behaviour was corrected in the ZTN4492 hotfix detailed above.

Last updated: 26^th April 2017 (JL/JV) 

Keywords: Zetadocs NAV Server, Batch Split Folder, Document Converter