HOWTO: Manually add Zetafax forms for Outlook 2003 if they are not installed automatically Print ZTN1836 ID: ZTN1836 This Zetafax technical note applies to: Zetafax 2010 with Outlook 2003 Summary If you have installed the Zetafax client applications with Outlook integration selected but the Zetafax button does not load the correct form, this may be due to the Zetafax forms not being imported correctly. To resolve this you can quickly import the Zetafax forms manually as per the instructions below. More information Download the Zetafax forms for Outlook 2003 from this link:ZTN1836.zip On the affected machine(s) copy the Zetafax forms to the Personal Forms folder in Outlook: Select Open a Outlook Data File from the 'File' menu Browse to the directory where the download was extracted to Browse into the 'ZFFORMS' sub-folder, select the file Zetafax.pst and click Open The Zetafax folder will now appear in the Outlook tree-view Expand the Zetafax item and click on the 'Forms' sub-item Select 'Options' from the 'Tools' menu On the sub-dialog, click on the 'Other' tab Select the 'Advanced Options' button Click the 'Custom Forms' button Click the 'Custom Forms' tab Click on 'Manage Forms' Click on the 'Set' button (the left-hand window on an English OS) and select the Zetafax Forms folder from the displayed window Click on the other 'Set' button and select your 'Personal Forms' folder Copy the fax forms from the .pst file to the Personal Forms folder by clicking the 'Copy' button Click the 'Clear Cache' button Dismiss the dialogs This should resolve the issue. Last updated: 13th April 2011 (AC/MW)