PRB: Faxes are not received to Exchange mailboxes that contain the @ character in their name. Print ZTN1919 ID: ZTN1919 This Zetafax technical note applies to: Zetafax Server 2012 with Exchange 2007 and Exchange 2010 Symptom When using Exchange to receive faxes, if at any point, the mailbox or user display name contains the @ character, the emails are not routed to the recipient. This also applies to fax confirmations. Cause This is due to the Zetafax Server not being able to deal with the @ character as part of the username or the mailbox name, thus providing an incorrect address when passing the message onto Exchange through the connector. Resolution A hotfix is available from Equisys Technical Support. Status This fault was corrected in the above mentioned hotfix Last updated: 27th December 2012 (AT/MW) Keywords: Exchange not received mailbox @