PRB: Known issues with document conversion add-on quality Print ZTN1281 ID: ZTN1281 This Zetafax technical note applies to: Zetafax Server Version 8.0.1 and later Rendering add-on Symptom Acrobat font appears as garbled characters. Cause In rare cases an Acrobat font is composed of glyphs, which the document conversion add-on is unable to read. Resolution If sending from the client, print to the Zetafax printer. If sending from Outlook or the web client, configure an Acrobat rendering application in the mail gateway to render PDF documents. Status This has been identified by Equisys as a problem with the software versions given above. References ZTN1301-HOWTO Troubleshooting rendering problems ZTN1352-FIX Rendering (DOCTIFF.exe) add-on uses incorrect fonts ZTN1415-INFO Rendering methods in Zetafax ZTN1261-INFO File types supported by document conversion add on DOCTIFF.EXE ZTN1419-HOWTO Optimise Rendering add-on settings for file conversion Last modified 31 October 2005 (LD/EB) Last updated 6 June 2003 (SD/DH)