PRB: 'Loading print job' message is displayed continuously in Zetadocs Client when upgrading Print ZTN4350 ID: ZTN4350 This Zetadocs technical note applies to: Upgrade Zetadocs Client system from v5.5 to v6.0 or later Symptom When upgrading the Zetadocs Client from version 5.5 to 6.0 or later, it is observed that some systems display ‘Loading printing job…’ followed by ‘Print job in progress. Waiting for it to finish.’ message continuously: Cause This issue is caused by the printer expecting to find a pending file in the temporary folder. Resolution Please follow those steps to solve the issue: Close the Zetadocs Client. Open a Windows browser, browse to your temporary folder Typically: C:\Users\< username> \AppData\Local\Temp Where < username> is user as you are logged as. Select all documents, and delete them. Test the system opening again the Zetadcos Client. Status This fault was corrected following the above steps in this technical note. Last updated: 5th June 2014 (JV/WK) Keywords: Loading print job message Zetadocs Client when upgrading