PRB: New fax button does not open the Compose Fax form within Outlook after upgrading to Zetafax 2007 Print ZTN1617 ID: ZTN1617 This Zetafax technical note applies to: Zetafax 2007 MS Outlook 2000, 2003 Symptom After upgrading to Zetafax 2007 the Zetafax Outlook Add-in within does not work correctly. Clicking the New Fax button within Outlook does not display the new fax form. Cause When the Zetafax Combined Client install was run, the previous version's Zetafax Outlook Forms (Zetafax.pst) file was open within Outlook. This prevents the previous forms from being updated to the latest version. Resolution Within Outlook close the Zetafax.pst found under Mail folders in the Navigation pane, as shown in the screenshot below. Run the Zetafax Client Install again. The correct version of the forms will now install. Status This has been identified by Equisys as a problem with the software versions given above. Last updated: 27th July 2007 (IN/GC)