PRB: Windows Installer message shown when installing the Zetafax client Print ZTN1642 ID: ZTN1642 This Zetafax technical note applies to: Zetafax Client installation Symptom When installing the Zetafax client, the installer stalls with no error, but a Windows Installer information message: Cause The Installer is attempting to write temporary files to a path with long file names based on the %TEMP% environment variable. If the machine has a policy to disable long file names, the Installer will fail. Resolution If you do wish to disable long file names, a workaround is to change the user's TEMP environment variable to a short path (C:\Temp) the installation process will complete correctly. Status This has been identified by Equisys as a problem with the software versions given above. Last updated: 15/10/2007 (AC/GC/TA) Keywords: < Zetafax client Install> < Windows Installer>