PRB: Zetadocs cannot access Shared Folder Print ZTN3585 ID: ZTN3585 This Zetadocs technical note applies to: Zetadocs PDF client – all versions Symptom Zetadocs PDF Client cannot access a shared folder that was configured in Zetadocs PDF Configuration program. Cause This can occur if the Shared folder is not accessible by the machine/user due to lack of permissions or if a mapped drive is not accessible by the machine/user. Resolution Use a valid UNC path with no “$” or “.” (Full stop) symbols. Ensure that this folder can be browsed to by the relevant machines/users (that need to access it).If this still does not work, you can set up a mapped network drive to the server and folder e.g. z:\ZetadocsShare but ensure that all relevant machines/users have this same drive mapped. Status This has been identified by Equisys as a problem with the software versions given above. Last updated: 28 January 2010 (AC/MW)