PRB: Zetadocs Client crash when user is not authorised to use 'Email From' address Print ZTN4209 ID: ZTN4209 This Zetadocs technical note applies to: Zetadocs PDF client version 8.0 and below Symptom When sending a document, if the ‘from’ field contains an email address that the user does not have permissions to send from the Zetadocs Client crashes. (Zetadocs Client error: " Zetadocs Client has experienced an error and needs to close. Sorry for inconvenience" ) This happens when Outlook is NOT set to ‘Use Cached Exchange Mode’ Cause This problem is caused by an issue with the Zetadocs client that prevents it from properly handling the unauthorised message from Outlook. Resolution Open Outlook. Go to File-> Account Settings-> Account Settings… Double click on the desired account. Under ‘Server’, enable the checkbox labelled ‘Use Cached Exchange Mode’ Status This has been identified by Equisys as a problem with the software versions given above. Last updated: 15/10/2012 (WK/MW) Keywords: Zetadocs PDF, Crash, Email From, Cached Mode, Unauthorised